Privacy Policy

Privacy Policy
Last Updated: 25 May 2018

This is the Multiforce Contracts Ltd (“MCL”, “we”, “our”)
Privacy Policy.

We are a limited company registered in England and Wales with company number 03530561 and a registered office at Unit 2, Shuttleworth Close, Harfreys Industrial Estate, Great Yarmouth, Norfolk, England, NR31 0NQ. For the General Data Protection Regulation (“GDPR”), we are the data controller. Our data protection officer can be contacted at dpo@multiforcecontracts.com.

MCL collects, uses and discloses Customer Data (as defined below) in order to provide you with a safe, smooth, efficient and customised experience with MCL. The collection use and disclosure of Customer Data enables MCL to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines MCL’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use MCL’s services, you signify that you have read and understood this Privacy Policy.


SUMMARY

What information do we collect about you?
The data we hold and retain is your contact name, company name and address and contact email address.

How will we use the information about you?
We use your information to fulfil orders or requests by you and to administer any credit account held with MCL. We also use your information to maintain our website, and to tailor our products and services to your preferences to provide the best service possible. In addition, we use your information to market our products and services to you and our group companies (with your consent where required by applicable law).

Who do we share your information with?
We will never disclose your data to any third party nor sell or transfer our email database to others.

Where do we process your information?
Our servers are in the United Kingdom. Your data is stored securely and backed up securely within our standalone network which is protected with up-to-date firewall security

How long do we keep hold of your information?
We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of MCL, or as required by relevant laws. We will usually keep your Customer Data for up to 7 years to ensure that any contractual disputes can be addressed. For EU based companies or individuals, we will endeavour to delete data within 30 days of a request for erasure or contact you if it will take longer.

How can I exercise my rights over my information?

You may have various rights in relation to your data.

More Information for non-EU residents More Information for EU residents

Dispute Resolution
If you have any concerns or complaints, please contact us:

Multiforce Contracts Ltd DPO
Unit 2, Shuttleworth close
Harfreys Industrial Estate
Great Yarmouth, Norfolk
NR31 0NQ, United Kingdom
Or email dpo@multiforcecontracts.com referencing: Privacy Policy.

Contact Us

Non-EU Data Subject Rights

If you are not a resident in the EU, you may have certain rights in relation to the Customer Data we hold about you, which we detail below.

Access.

You have the right to know whether we process Customer Data about you, and if we do, to access Customer Data we hold about you and certain information about how we use it and who we share it with.

Where permitted by law, MCL reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, MCL reserves the right to deny you access to your Customer Data and may provide an explanation as required by applicable laws.

Exceptional circumstances include (to the extent allowable under applicable law) where:

  • an investigating authority or government institution objects to MCL complying with a customer’s request;
  • the information may, in the exercise of MCL’s reasonable discretion and/or assessment, affect the life or security of an individual; and
  • data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.

Correction.

You have the right to correct any Customer Data held about you that is inaccurate.

Feedback and complaints

If you have any concerns, feedback or complaints about the use and/or sharing of your Customer Data, we are open to receiving your feedback or complaints.

EU Data Subject Rights

If you are a resident in the EU, you may have certain rights in relation to the Customer Data we hold about you, which we detail below. Some of these only apply in certain circumstances as set out in more detail below. We also set out how to exercise those rights.

These rights include:

  • The right of access.
  • The right of data portability.
  • The right of rectification.
  • The right of erasure.
  • The right to restrict processing.
  • The right to object.

Please note that we will require you to provide us with proof of identity before responding to any requests to exercise your rights. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us using the address at the bottom of the page.

Complaints.

In the event that you wish to make a complaint about how we process your Customer Data, please contact us and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with your data protection authority.

Access.

You have the right to know whether we process Customer Data about you, and if we do, to access Customer Data we hold about you and certain information about how we use it and who we share it with.

If you require more than one copy of the Customer Data we hold about you, we may charge an administration fee.

We may not provide you with certain Customer Data if providing it would interfere with another’s rights (e.g. where providing the Customer Data we hold about you would reveal information about another person) or where another exemption applies.

Portability.

You have the right to receive a subset of the Customer Data we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such Customer Data to another party.

The relevant subset of Customer Data is data that you provide us with your consent.

If you wish for us to transfer the Customer Data to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the Customer Data or its processing once received by the third party. We also may not provide you with certain Customer Data if providing it would interfere with another’s rights (e.g. where providing the Customer Data we hold about you would reveal information about another person).

Correction.
You have the right to correct any Customer Data held about you that is inaccurate. Please note that whilst we assess whether the Customer Data we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.

To exercise any of your rights, please contact us using the address at the bottom of the page.

Erasure.

You may request that we erase the Customer Data we hold about you in the following circumstances:

  • you believe that it is no longer necessary for us to hold the Customer Data we hold about you;
  • we are processing the Customer Data we hold about you on the basis of your consent and you wish to withdraw your consent and there is no other ground under which we can process the Customer Data;
  • we are processing the Customer Data we hold about you on the basis of our legitimate interest and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is an overriding interest for us to retain such Customer Data;
  • you no longer wish us to use the Customer Data we hold about you in order to send you marketing; or
  • you believe the Customer Data we hold about you is being unlawfully processed by us.

Also note that you may exercise your right to restrict our processing of the Customer Data whilst we consider your request as described below.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. However, we may retain the Customer Data if there are valid grounds under law for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Please note that after deleting the Customer Data, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences.

Where you have requested that we erase Customer Data that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the Customer Data or providing links to the Customer Data to erase the Customer Data too.

To exercise any of your rights, please contact us using the address at the bottom of the page.

Restriction of Processing to Storage Only.

You have a right to require us to stop processing the Customer Data we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the Customer Data, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).

You may request we stop processing and just store the Customer Data we hold about you where:

  • you believe the Customer Data is not accurate, for the period it takes for us to verify whether the Customer Data is accurate;
  • we wish to erase the Customer Data as the processing we are doing is unlawful, but you want us to just store it instead;
  • we wish to erase the Customer Data as it is no longer necessary for our purposes, but you require it to be stored for the establishment, exercise or defence of legal claims; or
  • you have objected to us processing Customer Data we hold about you on the basis of our legitimate interest and you wish us to stop processing the Customer Data whilst we determine whether there is an overriding interest in us retaining such Customer Data.


Objection.

At any time you have the right to object to our processing of Customer Data about you in order to send you marketing messages, including where we build profiles for such purposes and we will stop processing the Customer Data for that purpose.

You also have the right to object to our processing of Customer Data about you and we will consider your request.

You may object where we are processing the Customer Data we hold about you (including where the processing is profiling) on the basis of our legitimate interest and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. Also note that you may exercise your right to request that we stop processing the Customer Data whilst we make the assessment on an overriding interest by indicating this to us in writing.

Contact Us

If you have any concerns or complaints, please contact us:
Multiforce Contracts Ltd DPO
Unit 2, Shuttleworth close
Harfreys Industrial Estate
Great Yarmouth, Norfolk
NR31 0NQ, United Kingdom
Or email dpo@multiforcecontracts.com referencing your concern or complaint.

Contact Us

 

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